Step 1: Clear cache
After major updates in KanBo, it is recommended to clear cache i KanBo users' browser to avoid further issues.
Open your browser. Click on the hub icon (the three horizontal lines in the top menu) and enter History section. Click on Clear all history icon.
Select "Cookies and saved website data" and "Cached data and files" and then click on Clear.
After clicking clear you will receive All clear! communicate. Your cache has been cleaned.
Step 2: Clear local storage.
When you are still experiencing issues after KanBo update, you can perform following command in the browser console.
Please navigate to your KanBo Landing Page. This is a crucial issue, because the local storage you're about to clear is connected to the URL of the KanBo Landing Page.
Open the Developer Tools ( by clicking on F12 or entering settings and clicking F12 Developer Tools).
Switch to console by selecting corresponding option on the menu or hit Ctrl+2.
Type or copy localStorage.clear() (pay attention to capitalization) in the field in the bottom of Console and push little green play button in the right bottom corner or hit enter.
Once it’s done you will see "undefined" message in the console.
After cleaning cache you must restart your browser.
Customer support service by UserEcho