Many kinds of support are available - preferably 24/7 support(charges if any for 24/7 support) - If not 24/7, what are the other options available and the cost involved - Languages supported (preferably English)
We have a huge support forum here: http://community.kanbozone.com/ with over 400 articles (how-to, technical and feature requests). You can always open a ticket by sending an email to firstname.lastname@example.org or call us. Our regular support operates between 9AM and 6PM (GMT-2 Berlin Time Zone) on working days. Everything is supported in the following languages: English (Main), German and Polish.
To some customers we provide SLA Agreements with guaranteed reaction levels – even if KanBo is being run on their premises. To guarantee the SLA Levels we need to be granted a secure remote access to customers KanBo environment. The SLA Service is an extra billable service that is negotiated individually with every customer that requires such a service. The costs depend on SLA Levels.
Customer support service by UserEcho